| We are a company that is owned by clinicians, represents clinicians and serves clinicians. Our commitment is to treat every customers as we would want to be treated. Therefore, if you have any questions or suggestions, we ask that you call our customer service representatives. Please call 1-800- 610-4278 between 9:00 am and 5:00 pm EST Monday - Friday. Your call is welcomed and we will make every effort to provide a satisfactory response and to maintain our high standards. That is our commitment to you. |
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| We ship all orders by USPS anywhere in the contiguous USA within 2 to 8 business days, depending on the address. All orders of in-stock items will be shipped within 48 hours of receipt of order. USPS Ground: $6.25 for up to 4 videos, and $1.50 for each additional item ordered. Orders to Alaska, Hawaii and Canada will be shipped by USPS. On volume discounted items, shipping charges vary with each item. |
| If you are not completely satisfied with any of our products, you may call customer service at 800-610-4278, within 15 days of the invoice date for complete return authorization information. ALL RETURNS REQUIRES A RETURN AUTHORIZATION. Products must be returned in original condition. Returns must be shipped UPS or insured parcel post to: Ther Ed Resource Attn.: Returns, 7641 SW 126 Street Miami, FL 33156. A small restocking fee may be applied to all returns. Please enclose original packing slip. |
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| The books, videos, software and other products distributed by Ther Ed Resource, a division of Advanced Rehabilitation Therapy, Inc. are provided by independent companies who maintain copyright, and all other rights and responsibilities to the product and the content materials presented. Advanced Rehabilitation Therapy, Inc. acts as an agent purely for the retail sale of such products and under no circumstances shall the buyer be entitled to any remedy or damages other than the refund of the purchase price paid for the product. Remedies for incidental and consequential damages as a result of the product or content materials presented materials are specifically excluded. |